Terms And Conditions

Definitions

‘Child’ means the child who is registered to attend a mock exam;
‘Client’ means the parent or guardian of a Child registered to attend a mock exam at Standard Tuition;
Standard Tuition is a sole trader
‘11+ mock exam’ means the mock 11+ exam session which the child attends or which he/she is registered to attend.

Parties

This agreement is between the Client and Standard Tuition.

Safety

The Client shall ensure that he or she or, where relevant, the person with responsibility to drop off and pick up the Child to and from the mock exam location on the session date shall:
1.1 drop off the Child to the supervision of the teacher responsible for the Child’s mock exam at the beginning of the session when the examination room is opened and not before; and
1.2 collect the Child from the teacher responsible for the Child’s mock exam at the end of the session from the examination room as requested at the end of the examination.

Medical conditions, medications and treatments

2.1 At the point of registration, the Client shall inform Standard Tuition if the Child has or suffers from any medical injury, condition (including any allergies) or disability that ought to be brought to the attention of Standard Tuition so that an assessment of the Child’s needs can be properly made. In the event that a Child suffers from a medical injury or condition that could require physical intervention at any time, the Client will be required to remain in the building for the duration of the exam.
2.2 If Standard Tuition is informed that a Child attending a mock exam has an allergy, the mock exam teacher will, if specifically instructed by the Client, take reasonable precautions to protect that pupil from exposure to the cause of the allergy, but Standard Tuition cannot guarantee non-exposure. In the event that a Child has an allergy that could require physical intervention at any time, such as the use of an EpiPen or other medication, the Client will be required to remain in the building for the duration of the exam.

Cancellation by the Client

3.1 Standard Tuition understands that the Client’s circumstances may change and Standard Tuition will seek to accommodate the Client where possible.
3.2 If the Client wishes to cancel a mock exam session, the Client must give written notice at least 7 days prior to the date of the mock exam session the Client wishes to cancel. The Client will be eligible for a full refund in such circumstances. If the Client cancels a mock exam session and fails to give notice at least 7 days prior, the Client is not eligible for any refund.

Cancellation or Amendment by Standard Tuition

4.1 At any time on or prior to the date on which the mock exam session runs, Standard Tuition reserves the right to cancel:
4.1.1 the mock exam session; or
4.1.2 the Child’s place at the session and, in such circumstances, the Client is entitled to a refund of the payment made for the mock exam session at registration.
4.2 At any time on or prior to the date on which the mock exam session runs, Standard Tuition reserves the right to propose a new date/time for the mock exam session. In such circumstances, the Client shall be entitled to either:
(i) accept the new date/time; or
(ii) receive a refund for that session on the same basis as if the session has been cancelled by Standard Tuition.
Please note: these clarifications have been stated so that the Client understands their rights when registering for a mock exam session(s) with Standard Tuition. Every effort is made to ensure that all mock exams run as timetabled to avoid any disappointment or inconvenience.

Exam Materials

5.1 Exam question papers and completed answer papers are not made available to the Client.

Data Protection

6.1 We will use the personal data that you give us to:
6.1.1 provide the session; and
6.1.2 inform you about similar products and services offered by Standard Tuition.
6.2 We may store personal data in hard or electronic form and it may be accessed by other members of staff of Standard Tuition. We will not give, or provide access to, personal data to any third party.